Delivery & Carriage Charges
The costs of delivery will be as displayed to you on our website when you checkout.
During the order process we will let you know the estimated delivery timeframe.
We will deliver the goods to the premises you specify on your order. There will be no tracking information if you have selected ‘Standard Delivery’. If you have selected the Express Delivery method (where tracking is available and guaranteed) which we recommend selecting to avoid potential issues, somebody must be available to accept delivery of your order (normally between 9:00am and 6:00pm Monday-Saturday).
We will not accept responsibility for loss or damage if you instruct the delivery company to leave the goods unattended.
After two failed delivery attempts (or if you are not at home for an agreed delivery) the goods may be returned to us, and we reserve the right to charge you an additional re-delivery charge.
If you change the delivery address once the goods have been dispatched to you, we reserve the right to pass on any extra charges made by our carriers for redirecting your delivery.
Please check the goods on delivery – any goods found to be missing or damaged should be notified to us within seven days from the date you receive the items.
If the goods are lost or damaged in transit, please let us know promptly. Please inform us if your item has not arrived after 14 days of ordering so that we can look into this promptly for you.
Sometimes, for reasons beyond our control, we may be prevented from delivering your goods as planned. These might include things such as accidents, breakdowns, fire, flood, storm, severe weather, acts of god, war, riot, civil commotion, malicious damage or the default of our suppliers. We will try to put things right as soon as possible however we can’t be responsible where this causes a delay or failure in delivering your goods.